Donation & Refund Policy

Rajmudra Pratishthan is committed to maintaining transparency and accountability in the receipt and use of donations. This Donation & Refund Policy explains the terms applicable to donations made through our website.

1. Donations

Donations made through the website are voluntary contributions intended to support the charitable and social activities of Rajmudra Pratishthan.

By making a donation, the donor confirms that the information provided during the donation process is accurate and that the donation is being made voluntarily.

2. Donation Payments

Donations may be made using the payment methods made available on our website through our authorised payment gateway or payment service provider.

Rajmudra Pratishthan does not directly store sensitive payment information such as credit card, debit card, or banking credentials. Such information is processed by the applicable payment gateway or service provider in accordance with its own terms and security practices.

3. Donation Confirmation

Once a donation has been successfully processed, a confirmation may be provided to the donor through the contact details or email address submitted during the donation process.

Donors are requested to provide accurate contact and transaction information so that the donation can be properly recorded and acknowledged.

4. Refund Policy

Donations are generally voluntary and are not refundable once successfully processed.

However, a refund request may be considered in cases such as:

• Duplicate donation made accidentally.
• Amount debited from the donor’s account but the donation was not successfully recorded due to a technical or payment processing issue.
• Any other genuine transaction-related issue that may require review.

5. Refund Request Process

To request a refund or report a donation-related payment issue, the donor should contact Rajmudra Pratishthan using the contact details provided below.

Refund requests should include the donor’s name, email address, donation amount, date of transaction, transaction/reference ID, and a brief explanation of the issue.

Each request will be reviewed on a case-by-case basis. Where a refund is approved, it will generally be processed through the original payment method, subject to the applicable payment gateway and banking procedures.

6. Failed or Unsuccessful Transactions

If an amount has been debited from the donor’s bank account but the donation is not successfully recorded on our website, the donor may contact us with the transaction details for verification.

After verification with the relevant payment gateway or financial institution, the amount will be handled in accordance with the applicable payment processing procedures.

7. Changes to Donation Details

Once a donation has been successfully submitted and processed, the donor should contact us as soon as possible if any information provided during the donation process needs to be corrected.

8. Contact Us

Rajmudra Pratishthan

Address:
413, Ram Darshan CHS,
Keshav Rao Kadam Marg, Mumbai Central,
Mumbai – 400008, Maharashtra, India

Email:
rajmudrapratishthan1981@gmail.com

Phone:
+91 99204 64555

Website:
rajmudrapratishthan.org

Note: Refunds, where applicable, are subject to verification of the transaction and the terms and conditions of the payment gateway or financial institution involved.